GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Jorden Jewelry to import the goods on his behalf. Further, the consignee/buyer agrees Jorden Jewelry may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for the shipping. Depending on a number of factors, standard orders and international orders may take up to 2 business days (excluding Fridays, Saturdays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn’t include weekends or holidays.

SHIPPING TIME 

Regular Orders take 2-5 Days to Arrive

INTERNATIONAL SHIPPING 7-10 Days via DHL

For all custom items (pre-order) please allow 3-5 weeks from the order date (this does not include delivery time).

SHIPPING COST AND FREE SHIPPING

Your final shipping cost is displayed at the point of checkout.

Israel shipping is 35₪

International shipping is 39$

FREE SHIPPING ON ISRAEL ORDERS OVER 300₪ (75$) 

FREE INTERNATIONAL SHIPPING over $200 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Jordenjewelry.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

SOLD OUT ITEMS

If your order includes multiple items and one (or more) of the items are sold out: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the sold out item(s).

RETURN POLICY

Please pay attention to the size of the item you are requesting.  We do not accept returns or process refunds. Sorry for any inconvenience.

*If an item damaged in shipment we will send you a shipping label and replace the damaged item.

Our shipping department double checks every product and carefully pack every order to make sure you receive your order in its best condition

Thank you for shopping with us!

By purchasing from www.jordenjewelry.com, you accept and agree these terms and service.